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Customer Complaints Are Great

Research shows that only 4% of customers will complain following a bad experience while 96% will not voice a complain.

Differentiate Your Business Through Customer Value

Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the value-proposition they deliver to their customers.

Episode 14 | Femi Adebanji | Customer Experience vs Customer Serice

On this episode I catch up with an old friend Femi Adebanji and we discuss his life, work, his speaking career and the customer experience versus customer service. Is there a difference and if so what is it?


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