Customer Complaints Are Great
Research shows that only 4% of customers will complain following a bad experience while 96% will not voice a complain.
Differentiate Your Business Through Customer Value
Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the value-proposition they deliver to their customers.
Episode 14 | Femi Adebanji | Customer Experience vs Customer Serice
On this episode I catch up with an old friend Femi Adebanji and we discuss his life, work, his speaking career and the customer experience versus customer service. Is there a difference and if so what is it?
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